Frequently Asked Questions

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FAQ's

Clear Answers About Care, Costs, Staff, and Safety

Whether you’re exploring care for a loved one or commissioning support for a patient, we know you may have questions. Here’s what you need to know about how Aeon Nursing delivers nurse-led, CQC-regulated care in the home.

What types of care do you provide?

We provide a full range of nurse-led home care, including live-in care, complex care for children and adults, dementia support, palliative care, and mental health services. We also support hospital discharge and reablement.

How quickly can care be arranged?

We can arrange urgent care packages within 24–72 hours, depending on location, complexity, and staffing availability.

Is your care truly personalised?

Yes. Every client receives a tailored care plan created by our nurse-led team based on individual needs, preferences, clinical history, and family input.

Do you offer 24/7 care?

Yes. We offer both live-in care and round-the-clock support depending on what’s clinically appropriate and preferred.

Do you accept Personal Health Budgets (PHBs)?

Yes, we work closely with PHB holders and individual employers, offering flexible care packages that align with personal goals and care plans.

Can I pay privately?

Absolutely. Many of our clients are self-funding. We’ll provide transparent pricing and guide you through every step.

Are your services available through the NHS or Local Authorities?

Yes. We are commissioned by NHS Trusts, Integrated Care Boards (ICBs), and Local Authority teams to provide Continuing Healthcare (CHC), step-down, and funded complex care.

Is the initial assessment free?

Yes. We offer a no-obligation, free clinical assessment to help you understand care needs and options

What qualifications do your carers and nurses have?

All our staff are fully trained, DBS-checked, and experienced in care. Our nurses are NMC-registered and our support workers receive condition-specific training (e.g., tracheostomy, epilepsy, autism, PEG care).

Do you train staff for complex conditions?

Yes. We provide in-depth clinical training, shadowing, and ongoing supervision. We are proud to upskill carers to confidently deliver high-acuity care in the home.

Can I meet my carer or nurse before care starts?

Yes. Wherever possible, we offer carer matching and introductions to ensure peace of mind for the client and family.

Are you regulated by the CQC?

Yes. Aeon Nursing is fully registered and regulated by the Care Quality Commission. We currently hold a Good rating and prioritise continuous improvement.

How do you ensure safety at home?

We follow rigorous infection control, medication management, and safeguarding procedures. Each care plan includes risk assessments and regular reviews by our clinical team.

What if there’s a problem or concern?

We offer 24/7 on-call support, escalation pathways, and direct access to nurse managers. Your concerns will be addressed with urgency and transparency.

Safe, supported transitions from hospital to home with care plans that promote recovery and reduce readmissions.

We Care.

We provide clinically-led, person-centered care that enables people with complex needs to live confidently and safely at home.