Effective Date: 23/06/25
Reviewed By: Registered Manager – Dr Naeem Aslam
Company Name: Aeon Nursing Ltd
Registered Address: Unit L & L1, Second Floor, 43-49 Fowler Road, Hainault, Ilford, IG6 3FF
Contact Email: info@aeonnursing.co.uk
Company Number: 020 8149 1616

1. Introduction

Aeon Nursing Ltd is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This Privacy Policy outlines how we collect, use, store, and share your personal data when you engage with our services, contact us, or visit our website.

2. Who We Are

Aeon Nursing Ltd is a nurse-led provider of complex home care services for children and adults. We act as the data controller for the personal data we collect and process in delivering care and managing our operations.

3. What Information We Collect

We may collect and process the following types of personal data:

A. Personal Information

• Full name

• Date of birth

• Address

• Email address

• Telephone numbers

• Emergency contact details

B. Health and Care Data (Special Category Data)

• Medical history

• Diagnoses and treatments

• Medication records

• Care plans and assessments

• Mental capacity and risk assessments

• Safeguarding concerns

C. Professional Data (for staff or applicants)

• CV and employment history

• Qualifications and training records

• DBS information

• Right to work documents

• Occupational health assessments

D. Technical Data

• IP addresses

• Device/browser details

• Cookie data and website analytics

4. How We Collect Data

We collect personal data through several channels:

• Directly from you (e.g. forms, phone calls, emails)

• From family members or representatives

• From referrals by NHS, ICBs, GPs, or hospitals

• From care professionals and social workers

• From job applications and interviews

• Automatically via cookies and site analytics

5. Why We Collect Your Data

A. To Provide Care and Support

• Develop personalised care plans

• Monitor and manage ongoing care

• Ensure safety, safeguarding, and clinical oversight

• Communicate with family and health professionals

B. To Fulfil Legal and Regulatory Obligations

• CQC compliance and safeguarding responsibilities

• Maintain accurate care documentation

• Fulfil NHS and PHB reporting duties

C. To Manage Our Workforce

• Recruitment, HR, and staff management

• Legal right-to-work checks

• Payroll and occupational health procedures

D. To Improve Our Services

• Internal audits and service quality improvements

• Website performance and usability analytics

6. Legal Basis for Processing

Our legal grounds for processing your data under the UK GDPR include:

• Consent (e.g. marketing communications)

• Contract (e.g. for delivering agreed care)

• Legal obligation (e.g. safeguarding reports)

• Vital interests (e.g. in emergencies)

• Public task (e.g. NHS-funded care delivery)

• Legitimate interests (e.g. internal governance)

7. Who We Share Your Information With

We only share your data when necessary and appropriate, including with:

• NHS professionals, ICBs, and GPs

• Social care teams and safeguarding authorities

• CQC and other regulators

• Pharmacists and healthcare suppliers

• HR software and secure cloud service providers

• Law enforcement, if required by law

All third parties must comply with data protection laws and confidentiality agreements.

8. Data Retention

We retain data in accordance with regulatory standards:

• Care records – 8 years after care ends

• Children’s records – until the child is 25

• Employee records – 6 years post-employment

• Financial records – 6 years for HMRC compliance

9. Your Rights Under the UK GDPR

You have rights over your personal data, including to:

• Access and receive a copy of your data

• Request correction or update of inaccurate data

• Request erasure (where applicable)

• Object to or restrict certain uses

• Portability of data (in digital format)

• Withdraw consent (if processing is based on consent)

• Lodge a complaint with the ICO at www.ico.org.uk

To exercise your rights, email us at: info@aeonnursing.co.uk

10. Security of Your Data

We implement robust security measures, including:

• Encryption and secure storage

• Controlled staff access (role-based permissions)

• Regular staff training on data protection

• Monitoring, audits, and breach prevention protocols

11. Cookies & Website Analytics

Our site uses cookies to enhance user experience and track performance. You can control or disable cookies via your browser or through our cookie consent tool. More detail is provided in our [Cookie Policy].

12. Changes to This Policy

We review this policy regularly. Updates will be posted on this page with a new effective date where applicable. Continued use of our site and services constitutes acceptance of changes.

13. Contact Us

For any concerns, questions, or to exercise your data rights, please contact:

Data Protection Lead – Aeon Nursing Ltd
📧 Email: info@aeonnursing.co.uk
 Address: Unit L & L1, Second Floor, 43-49 Fowler Road, Hainault, Ilford, IG6 3FF
Phone:020 8149 1616